Support

Navo Support

Having trouble installing, signing in, or using Navo? Start with these quick checks. If the problem continues, send us a support request with the details we need to investigate.

Start here

Common fixes

App will not start or keeps crashing: fully close Navo, restart your device, then install the latest version from the official download page.
Cannot sign in: check your internet connection, disable VPN or proxy temporarily, set your device date and time to automatic, and try again.
Messages or media are not loading: confirm Telegram works on the same network, switch networks if possible, and reopen the affected chat.
Notifications are missing: allow notifications in system settings, then review the chat's mute and notification settings inside Navo.

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Never include your Telegram phone number, password, login code, session string, API key, private messages, or account backup files in a public issue or support email.

Navo support will never ask for a login code or password.

Help us investigate

What to include

Navo version and install source
Device model and operating-system version
Exact steps to reproduce the problem
What you expected and what happened instead

Still need help?

Send a support request

GitHub Issues is best for reproducible bugs and feature requests. For a private question that does not contain account credentials, email the Navo team.

Open a GitHub issue Email support